WARRANTY & REFUND

1.Free Warranty Guarantee: MPOW members enjoy the warranty on their MPOW products to 12 months.

2.Submit your order ID to your MPOW account to get warranty extended. You can view warranty status of all your products in your account – My Product.

3.If you bought your product from the MPOW website, you are already granted a 12-month warranty; no extension is needed. Note: Warranty extension is not valid for used goods.

After registering with your order ID, you can make a warranty claim at My Product. Click the Warranty Claim button and submit a ticket at the pop-up. You’ll get response in one business day.

Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to MPOW. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email support@xmpow.com for assistance.

Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to MPOW. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Note: for reference only. Warranty periods differ according to the model.

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, MPOW will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of MPOW and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

This warranty does not cover:
>Improper use or installation
>Cosmetic damage
>Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
>Accidents
>Misuse
>Negligence
>Commercial use
>Modifications to any part of the product, including the antenna
>Connection to an incorrect voltage supply
>Attempted repair by anyone other than an authorized facility

> Products sold ‘as is’ or with all faults declared
> Consumables, such as fuses or batteries
> Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. MPOW shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. MPOW products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

For customer service please contact: support@xmpow.com
MPOW is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.